Fast response and cleared a stubborn blockage
I hired [Company Name] to unblock my downpipe. The good news is that the blockage is now gone and the pipe is working properly again. The technician used a drain rod and managed to clear the debris fairly quickly. blocked downpipe
Solved the problem, but communication could be better Fast response and cleared a stubborn blockage I
The price was clearly explained upfront, with no hidden charges for an "emergency" call-out. The water now flows freely, and the job was left clean and tidy. Highly recommended for anyone with drainage issues. Solved the problem, but communication could be better
However, the experience wasn't perfect. The call-out fee was higher than quoted on the phone, and the arrival window was three hours late without any update call. The work itself was fine, but I felt rushed. If you just need the job done and don't mind waiting, they’re okay. But for better service, I might look elsewhere next time.
The technician, [Name], was professional and efficient. He diagnosed the issue quickly (a build-up of moss and a compacted leaf nest) and used high-pressure jetting to clear it. He also took the time to check the other downpipes and offered advice on installing a gutter guard to prevent recurrence.
Very disappointed. I called [Company Name] for a blocked downpipe. The plumber arrived late, spent about 10 minutes poking a stick into the pipe, and declared it fixed. He charged me £[X] for what looked like a temporary patch.