Setup.exe launched a cheerful wizard that immediately asked him a question he couldn't answer: "Select Connection Type: USB or Network?"

The trouble started after the big autumn update. Every time Elias clicked "Scan," a ghostly error message appeared: "Driver not found. Connection failed." His documents piled up. His wife, Lena, needed the kids' permission slips scanned. His client needed a signed contract. The printer icon on his taskbar was a constant, greyed-out accusation.

“Yes. It won’t see it.”