By 3 PM, Maya had handled 89 chats — her personal record — and left work on time . The queue hit zero twice that day. Leo started tracking how many upsells came from the Intent Badge addon.
She shaved 12 seconds off each chat.
It wasn’t just canned responses — this addon learned from her most frequent answers and suggested them before she typed. Worse (or better), it grouped questions. When three people asked about “return policy for opened drones,” it offered a prepared but personalized reply: “I see you’re asking about our 30-day drone return policy. Here’s the link + a prepaid label form.” codychat addons