Connectwise Desktop Guide

"ConnectWise Desktop" typically refers to the native desktop client application for ConnectWise Control (formerly ScreenConnect). Unlike the web browser version, this standalone Windows/macOS application is designed for support technicians to manage remote sessions, access saved hosts, and utilize toolbox features without a browser tab.

If the desktop client fails to connect, ensure your server URL is whitelisted in your antivirus and that you are using the Cloud or On-Prem installer matching your version (legacy v6 vs v22+). The desktop client respects the same MFA policies set in the web interface. connectwise desktop