Puzzled, the agent remote-viewed her screen. There was no wizard. No pop-up. Nothing pending.
The support agent asked calmly, “Did you click ‘Finish’ or ‘Cancel’?”
She named him “Wally.” And she refused to update her drivers again, because Wally was irreplaceable.
“…Yes.”
When the driver finished installing, the little wizard bowed, vanished, and never returned. She thought he’d completed his sacred duty and departed to another machine in need.
Here’s a quirky, true-ish story from the early 2000s tech support trenches:
Device Driver Installation Wizard -
Puzzled, the agent remote-viewed her screen. There was no wizard. No pop-up. Nothing pending.
The support agent asked calmly, “Did you click ‘Finish’ or ‘Cancel’?” device driver installation wizard
She named him “Wally.” And she refused to update her drivers again, because Wally was irreplaceable. Puzzled, the agent remote-viewed her screen
“…Yes.”
When the driver finished installing, the little wizard bowed, vanished, and never returned. She thought he’d completed his sacred duty and departed to another machine in need. the little wizard bowed
Here’s a quirky, true-ish story from the early 2000s tech support trenches: