When that counter hits the factory limit (usually 0xFFFF or a specific hex value), the printer enters a . It will not print. It will not scan. It will not even move the carriage. This is not a suggestion—it is a safety protocol to prevent literal ink overflow onto your desk or into the power supply. What the Adjustment Program Actually Does The "Adjustment Program" (often labeled M2120_Adj.exe ) communicates via USB using proprietary ESC/P commands that are not documented in the public SDK. When you launch it, you are presented with a menu that looks like a diagnostic terminal from 1998.
The Epson M2120 is a remarkably efficient tank printer—when it works. The Adjustment Program is the skeleton key, but like any key to a locked door, you need to know what mess is waiting on the other side. Proceed with caution, replace the physical parts first, and never trust the software to solve a mechanical problem. Disclaimer: This post is for educational and repair purposes only. Modifying your printer’s firmware counters may void warranties and violate local laws. The author assumes no liability for ink floods, bricked printers, or voided service contracts.
The reality: You are voiding your warranty the second you run this tool. But if your printer is already out of warranty and facing a "Service Required" error that costs more than the printer's value, the Adjustment Program is the only viable tool. Do it if: You have replaced the Maintenance Box, the error persists, and you understand that you are manually overriding a safety feature. epson m2120 adjustment program
If you reset this counter without physically replacing the Maintenance Box (or absorbing pads), you are setting a timer for an ink flood. The printer will believe it has zero waste ink when it might have 120ml of liquid sitting on a sponge. 2. Print Head ID Input & Adjustment When you replace the print head on an M2120, you must enter the new head's unique ID (printed on a barcode on the head itself). The adjustment program writes this ID to the main board. Without this, the printer will fire nozzles with incorrect voltage parameters, leading to banding or no output. 3. Bi-Directional Adjustment (Bi-D) This is the only legitimate calibration in the suite. Over time, mechanical slop in the carriage belt or encoder strip causes vertical lines to misalign. The program prints a specific pattern, you scan it, and the printer recalculates timing offsets. This is distinct from a simple "print head alignment" in the driver. 4. EEPROM Initialization The nuclear option. This wipes all counters, all adjustments, the network SSID, the MAC address cache, and even the serial number mapping. Use this only if you are swapping a main board from one printer to another. If you run this on a working printer, you will have a brick that thinks it just left the factory with no calibration data. The Cat-and-Mouse Game: Epson’s Anti-Repair Logic Epson knows these adjustment programs leak online. So newer firmware versions (after 2022) introduced a counter-rotation check.
In the M2120, this is technically a (part # T6710 or similar depending on region). But older or non-OEM interpretations treat it as an internal pad. When that counter hits the factory limit (usually
Here is the engineering truth: That pad/box has a finite capacity. Epson calculates it to last roughly 8,000-10,000 pages or about 30-50 aggressive cleaning cycles. Inside the printer’s NVRAM (Non-Volatile RAM), a 16-bit counter increments with every drop of waste ink.
Your first instinct might be to replace the ink or run a cleaning cycle. But when those fail, the internet points you to a shadowy tool: . It will not even move the carriage
Let’s tear down what this program actually does, why Epson doesn’t want you to have it, and the precise mechanics of the dreaded "Waste Ink Pad Counter." Unlike traditional cartridge printers where the print head cleaning cycle sends ink back into a cartridge, the M2120 uses a gravity-fed system. When you run a head cleaning, power cleaning, or even just turn the printer on, a small amount of ink is flushed through the print head into an absorbent pad.