Genp V3.5.0 Portable Guide

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Title
Notification "Lost Internet Connection". How do I get past this?
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Notification-Lost-Internet-Connection-How-do-I-get-past-this
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If the "Still looking for Internet connection to Plume pod..." screen pops up, it means that the HomePass app is not detecting an Internet connection on your gateway pod.

Internet_issues.png

 

Here are the most common reasons for this issue:

  1. No Internet is provided through your modem or router.
  • Power cycle your modem. If you have recently rebooted your modem or router, re-establishing the Internet connection can take a while.
  • If your gateway pod is connected to another router or switch, verify that it's properly set up by reviewing our recommended setup here. To confirm Internet availability, try to connect the pod directly to the modem.

The notification will automatically disappear once it detects your gateway pod, so you can continue with your setup.

  • The pod is not receiving any power.
    • Try to plug in the pod to another outlet. The LED should turn on.
  • The pod does not power ON and is defective.
    • Try another pod so you can continue with the setup.
Basic Setup & Configuration
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