[Generated for Academic Review] Date: April 14, 2026 Publication: Journal of Cloud Communication Systems (Vol. 19, Issue 2) Abstract The shift from on-premise PBX systems to cloud-based unified communications has transformed business telephony. The GoToConnect web app represents a significant evolution in this domain, offering a browser-native interface for voice, video, messaging, and fax services without dedicated desktop software. This paper analyzes the architecture, security model, user experience, and performance characteristics of the GoToConnect web application. Findings indicate that while the web app achieves high accessibility and cross-platform consistency, it faces challenges in legacy browser support and real-time media processing compared to native Electron-based or mobile counterparts. Recommendations for improvement focus on WebRTC optimization and offline capability enhancements.
GoToConnect, UCaaS, WebRTC, real-time communication, PWA, VoIP, cloud telephony 1. Introduction GoToConnect, developed by GoTo (formerly LogMeIn), integrates the former Jive VoIP platform with GoToMeeting’s conferencing features. The web app (accessible via app.gotoconnect.com ) allows users to make and receive calls, participate in video meetings, send internal messages, and manage call queues entirely within a web browser. gotoconnect web app
Architecture and Usability of the GoToConnect Web Application: A Case Study in Browser-Based Unified Communications [Generated for Academic Review] Date: April 14, 2026