John tried to help Sarah by using the Toshiba HDD password tool to reset the password. He downloaded the tool from Toshiba's website and created a bootable USB drive. They inserted the USB drive into the laptop and booted from it.
The hint page asked a series of security questions that Sarah had set up when she initially configured the HDD password tool. After answering the questions correctly, the tool generated a new recovery password. hdd password tool toshiba
With the new recovery password, John was able to unlock the hard drive. Sarah was relieved to have access to her project files again. She was grateful to John for his help and made sure to store her recovery passwords more securely. John tried to help Sarah by using the