Lost Or: Stolen Card Wells Fargo

Date: [Current Date] Subject: Policy and Action Plan for Lost or Stolen Wells Fargo Debit/Credit Cards Target Audience: Cardholders, Bank Employees, Risk Management Teams 1. Executive Summary The loss or theft of a Wells Fargo debit or credit card creates immediate financial risk and potential liability for the cardholder. Wells Fargo has established a 24/7 reporting system, zero-liability protection policies, and emergency replacement services to mitigate these risks. This report outlines the immediate steps cardholders must take, the bank’s liability policies, replacement options, and preventive measures. 2. Immediate Actions for the Cardholder If a Wells Fargo card is lost or stolen, the cardholder must act quickly to limit fraud. The following steps are recommended:

| Service | Delivery Time | Cost | Availability | |---------|--------------|------|--------------| | Standard Replacement | 5–7 business days | $0 | All customers | | Expedited Shipping | 1–2 business days | $16 (fee may be waived for certain accounts or platinum customers) | Request via phone | | In-Branch Temporary Card | Immediate | $0 | Select branches (debit cards only; credit cards not available same-day) | lost or stolen card wells fargo