“What does your service process say?” Elara asked Lukas.
Lukas flipped to a binder. “Step 4: If no fault found, return to customer with ‘No Trouble Found’ code. Close ticket within 48 hours.” vda 6.2 certification
“VDA 6.2 is not a standard. It is a story. It says: in the age of machines, the most critical part of your quality system is still the curiosity of a single human being. Protect it.” “What does your service process say